What counts as a ticket?
Any ticket in any column, including Done. Archived or deleted tickets do not count toward your quota.
What happens when I hit my ticket limit?
You can still view and edit existing tickets. New captures are blocked until you archive, delete, or upgrade. No surprise overage charges.
Can I try it free?
Yes. Your first 40 tickets across any plan are free, no card required. It’s a quota-based trial, not a timer, so you can take your time.
Do you offer annual billing?
Yes, 15% off when you pay annually, on either plan.
What’s the team seat minimum?
Two. A single person can use the Team plan, but the moment you add a second seat the team pricing applies.
Refund policy?
30-day no-questions refund. Email us, we’ll take care of it.
Is the Chrome extension free?
Yes, always. You’ll need a Toado account on either plan to sync your captures.
Is the MCP server free?
The MCP server itself is open source. Running it against your Toado account is included in both plans.
Do customers who use the widget need seats?
No. External reporters do not need Toado accounts or paid seats. Their submissions become tickets in the destination project and follow the workspace’s ticket limits and billing rules.
Is the bug report widget available on Personal?
The embedded bug report widget is a Team feature. Personal and Team customers can use public submission links when they need a hosted reporting page.